Terms & Conditions

1. Arrivals and Departures
   New arrivals can check into their rooms after 4pm each day. Departing guests must remove all their belongings from their room, and check out, before 10am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the keys handed back to reception.
2. Check In
   You do not have to be a member of any organization to stay at Big Bear Hostel however we do require that some form of valid photo identification is presented upon check in, preferably a Passport, I. D. card or driving license. Check in hours are between 4pm and 10:30pm. You must make arrangements with hostel staff by calling the hostel office at 909 866 8900 if you plan to arrive after 10pm.
3. Check Out
   Check out is at 10am and guests must hand all security cards back to reception. Please remove the linens from your dormitory bed and place on the floor or laundry area floor.
4. Age Restriction
   Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18). Unlike some hostels we do not have an upper age limit. Most of our guests are backpackers in the 18 to 30 age range. Please be aware that you may be assigned a top bunk!
5. Guest Behavior
   The comfort, safety and security of our guests is of paramount importance to Big Bear Hostel. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor. Failure of any individual group member to do so will result in the expulsion of the whole group.
6. Smoking
   Smoking is not permitted anywhere within the Big Bear Hostel premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.
7. Personal Property
   Guests may use secure lockers (located at various locations), however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. Big Bear Hostel accepts no liability for the loss, theft or damage to property however sustained or caused. Please bring a padlock to use with our lockers.
8. Big Bear Hostel Property
   Guests will be expected to reimburse Big Bear Hostel for any damages caused by inappropriate behavior during their stay at Big Bear Hostel.
9. Security Cards
   Upon check in guests will receive a room key and entry door code for access to both the hostel and their room. Keys must be handed back to reception on check out. Failure to return the key will result in a $10.00 charge which may be charged against the customer's credit card.
10. Liability
    Except in relation to death or personal injury caused by our negligence Big Bear Hostel's liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
11. Your Information
    Big Bear Hostel shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: Fun@bigbearhostel.com or by writing to us at Big Bear Hostel, PO BOX 1951, BIG BEAR LAKE, CA 92315, USA
12. Errors and Omissions
    Any omission or error in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
13. Discretion
    All bookings are subject to availability and Big Bear Hostel reserves the right to decline any booking at its discretion.
14. No Show:
    If you have not notified Big Bear Hostel of a cancellation at least 24 hours in advance of your arrival date. Big Bear Hostel reserves the right to charge your credit card the total for your first night's stay.
15. Late departure:
    In the case of a late departure, Big Bear Hostel reserves the right to charge for a further nights stay at the appropriate rack rate of the bed(s). Management discretion will apply.